Remote Hands in Mexico
Remote hands in Mexico — bilingual engineers dispatched for cabling, hardware swaps, diagnostic work, and visual inspections. From $75/hr, with retainer discounts up to 25% and four-hour response during US business hours.
What remote hands covers at Noxtel
- Cable work. Patch cables, fiber swaps, structured cabling tracing, label verification.
- Rack and stack. Server, switch, storage, and PDU installation with proper torquing and cable management.
- Hardware swaps. Disk, memory, NIC, fan module, power supply — within the limits of your hardware specs.
- PDU and breaker resets. Including documentation of which breaker feeds which circuit.
- Visual inspections. LED status, cable verification, environmental checks, photos on request.
- Equipment disposal. Per R2v3 or e-Stewards certified recyclers. Chain-of-custody documented.
- Inventory audits. Walk-through barcode reconciliation against your asset list.
Need something more advanced — OS install, network configuration, multi-system diagnostics? See our Smart Hands service.
How the engagement works
- You submit a ticket via form, email, or phone. Include facility location, scope, urgency, and any compliance requirements (MOPs, escort needs, photos required).
- A Noxtel dispatcher confirms receipt within 15 minutes during business hours. We confirm ETA and any prep needed on your side.
- Engineer arrives (or remote-dispatches) with the right tools, certifications, and access credentials.
- Work executes per the MOP or verbal instruction. Engineer requests approval before any out-of-scope work.
- Written report delivered with photos, measurements, next-step recommendations.
- Itemized USD invoice follows. For retainer clients, hours deducted from monthly balance.
Pricing
Most of our competitors say “contact for quote.” We don’t, because procurement teams need defensible numbers — not phone-tag for ballpark figures. Below are standard rates; we publish them so you can compare.
| Tier | What’s included | Hourly rate (USD) |
|---|---|---|
| Basic | Cable swap, single-hand hardware swap, visual inspection with photo report, simple rack install, label checks | $75 – $120/hr |
| Standard | Full rack & stack with structured cabling, multi-hardware swaps, breaker reset with documentation, MOP execution, inventory audit | $120 – $180/hr |
| Advanced | Hardware swap with diagnostic testing, fiber testing with light meter, multi-rack work, on-site inventory reconciliation with system update | $180 – $250/hr |
Monthly retainer discount
| Committed hours / month | Discount |
|---|---|
| 20+ hours | 15% off |
| 40+ hours | 25% off |
| Dedicated full-time engineer option | Custom quote |
Response time SLA
| Coverage | First engineer dispatch | Best for |
|---|---|---|
| Business hours (Mon–Fri 9–18 Mexico time) | 4 hours or less | Standard support |
| After hours (Mon–Fri 18–9, weekends) | Next business day | Standard support |
| 24/7 retainer | 2 hours any time | Critical infrastructure |
| Emergency (retainer premium) | 1 hour any time | Production incident response |
What you get after each ticket
- Written report with photos (or remote ticket log if no on-site work)
- Asset state updates (label, position, status)
- Out-of-scope recommendations (something we noticed, suggest follow-up)
- Time-stamped audit trail for compliance
- Optional: integration with your ticketing system (ServiceNow, Jira, Zendesk) at retainer tier
How to send us a ticket
- By form. Quote request form — fastest for non-urgent tickets.
- By email. [email protected] — for retained clients with template-driven dispatch.
- By phone. +52 (55) [NUMBER] — for emergencies only.
- By API. Available for retainer clients with integrated ticketing. Documentation on request.
Common scenarios
- “We need a drive replaced in a server at our Querétaro colo.” → Basic tier, 1 hour on-site.
- “Our CDN edge node is dropping traffic, can you swap the suspect NIC and run diagnostics?” → Advanced tier, 3 hours.
- “We need a 30-server install at our new Mexico City facility.” → Multi-day, project-quoted.
- “Walk our facility once a week for visual inspections and report any anomalies.” → Hands-and-eyes monthly package.
Compliance
- Engineer identity verification and NDA on file for every staff member
- Photo and serial-number logging available for audit retention
- Secure disposal of any replaced components via certified recyclers
- Background checks for engineers working on financial or government sites
- Compliance documentation tailored to your security questionnaire
Talk to a Noxtel engineer
Send us your scope or pick a 15-minute slot to talk through your LATAM coverage. We’ll come back with pricing in 24 hours.