Cloud Agents · Step 03 of the path

Cloud Agents that answer, sell and operate
for your business, 24/7.

Built on the best language models on the market (ChatGPT, Claude, Gemini) and integrated with your systems. We do not sell magic: we sell agents that solve specific processes, with a dashboard de control y SLA.

It is not a chatbot.
It is an operator connected to your systems.

❌ Traditional chatbot

  • Answers questions with a fixed decision tree
  • Does not access your systems (CRM, ERP, calendar)
  • Gets stuck when the question was not anticipated
  • Only operates inside its embedded widget
  • You configure it once and rarely update it

✅ Noxtel Cloud Agent

  • Understands natural language and reasons about context
  • Reads and writes in your CRM, ERP, calendar, email, files
  • Escalates to a human when confidence drops below 90%
  • Operates via WhatsApp, email, web, phone, Telegram
  • We tune it every week based on what we observe

Step 03 of a path
you have already started

Cloud Agents are the intelligent layer mounted on top of an operation that is already hardened. If you do not have it hardened, we start at step 01 — if you already do, this step is for you.

01
🔌

We harden the operation

Critical infrastructure protected, without electrical or temperature failures. The foundation for everything else.

02
📡

Apps run safely

Your systems (CRM, ERP, platforms) running on a base that never goes down.

03
🤖

Agents operate

You are here. Cloud Agents that answer, sell and execute tasks on your hardened operation.

04
📊

Data and control

Dashboard with everything each agent does, alerts, metrics. Informed decisions in real time.

Three categories,
countless applications

Each agent is designed to measure a specific process. These are the three types we implement most.

🎯

Customer service agents

They handle customer inquiries 24/7 via WhatsApp, web, email or phone. They resolve questions, escalate to a human when needed, log everything in your CRM.

Cases: dudas frecuentes, soporte nivel 1, agendado de citas, status de pedidos
💼

Sales agents

They qualify prospects, answer technical questions, schedule appointments with the salesperson. They operate autonomously, only escalating what shows real purchase intent.

Cases: lead qualification, technical pre-sales, quote follow-up, cart recovery
⚙️

Operations agents

They monitor your infrastructure, generate alerts, open tickets, execute operational tasks without intervention. They detect anomalies before they become incidents.

Cases: 24/7 monitoring, report generation, reconciliations, document management, early alerts

We build agents with the
same tools used by the best

We do not sell black boxes. To build, operate and maintain your agents, Noxtel uses the same stack as the most advanced AI teams in the world.

Modelo de lenguaje

OpenAI ChatGPT. The most widely used in the market. For conversational customer service, text generation and general reasoning.

Modelo de lenguaje

Anthropic Claude. Strong in long-form analysis, code, and cases where precision matters more than creativity.

Modelo de lenguaje

Google Gemini. Multimodal (text, image, audio) with strong integration with Google Workspace services.

Desarrollo

Claude Code by Anthropic. Programming assistant Noxtel uses to write, test and document each agent. Faster, more traceable.

Orchestration

Hermes Agent. Noxtel's own orchestration layer that connects the models to your systems (CRM, ERP, databases, internal APIs) and handles the logic of when to escalate to a human.

Operations

OpenClaw. Deployment and continuous monitoring platform for agents in production. Full log, traceability, safe rollback.

We pick the model based on the case. We do not sell technology, we sell outcomes. What matters is that the agent solves your process, not which model it uses under the hood — but we want you to know what runs underneath.

Cloud Agents operating today

Type: B2B Sales Paneles solares ☀️

Sales agent on WhatsApp

Qualifies prospects, answers technical questions about panels and inverters, schedules a call with a salesperson only when there is real purchase intent.

+35% conversion on WhatsApp leads
Type: Service + sales Autopartes 🔧

24/7 customer service + sales support

Handles catalog, pricing and availability inquiries. Escalates to a human when the inquiry is about closing a sale or solving a complex case.

−60% tiempo de respuesta
Tipo: Operations Data center

Monitoring with real-time alerts

Monitors temperature and humidity, triggers alerts via Telegram and email when values fall outside range, opens a maintenance ticket if the alert persists.

0 incidentes por clima en 12 meses

Why Noxtel for your AI agent?

There are thousands of "AI consultancies" in Mexico. The difference is what happens after the demo.

🔧

No te dejamos con el demo

We operate the agent for you. You define the outcome, we build it, tune it and maintain it. No lost tickets in production.

🔌

Nos integramos a lo que ya tienes

We do not replace your CRM or ERP. The agent connects to your existing systems (HubSpot, Salesforce, SiVale, Notarius, whatever it is).

🇲🇽

We operate in Mexico, in Spanish

We understand the Mexican context: schedules, local expressions, regulation, infrastructure. Real support, not a chatbot serving you.

What people ask us most

Do I need to have the infrastructure hardened before getting a Cloud Agent?
Not necessarily. An agent can operate independently of the physical infrastructure, but its reliability improves a lot if the base is protected. In the diagnostic we evaluate whether to start at step 01 or continue at step 03.
How long does it take for an agent to be operating?
The first agent in production, between 4 and 6 weeks from the diagnostic. Week 1-2: we observe the process and define what the agent does. Week 3-4: we build and test with real data. Week 5-6: we tune it, train your team and the agent goes into production.
Do you train the models with my data?
No, unless you explicitly ask us to. By default, your data is processed in real time and is not used to train models. If at any point you want a model fine-tuned to your vertical, we do it under an explicit contract and with synthetic data first.
What happens when the agent does not know what to do?
It escalates to a human with the full context: the customer question, what the agent already tried, the relevant CRM data. Your team sees everything and resolves it. The escalated case is used to train the agent and reduce future escalations.
Can I have several agents at the same time?
Yes, and in fact that is the most common scenario. A typical company starts with 1 agent (the most expensive pain point) and adds 2-3 more over the following 6 months. Each additional agent takes 2-3 weeks less than the first because you already know the model.
How much does it cost?
The diagnostic is free. Afterwards, the model is monthly per agent in operation: it includes model usage, infrastructure, support and adjustments. The cost varies based on conversation volume and integration complexity. We quote you with real numbers in the diagnostic.

Request your free diagnostic

We contact you within 24 hours. To start, we just need to know which process you would like an agent to solve first.

Noxtel · Field Notes

Subscribe to the newsletter